|That's me: the mean project manager|
He has one of the smallest projects we offer, he basically gets nothing for a couple thousand dollars a month by contract. However, he got 3x as much work for no extra cost. The problem was the analyst did whatever he thought he needed, and not exactly what the client wanted OR what the contract stated. So I'm always the bearer of bad news.
He got project plans and status updates from me. What he also heard was that his time was up and he would have to wait another week or so until we do more work. He wanted more work in less time. Why would we sell such a shit project, you ask? I really don't know. I guess the President wanted to do the small business a favor and keep the money coming in. This was not the first time we've had this kind of project, and ALL of which have ended terribly. I guess the big honch thought this one would be different
At this point in time we did not know he had a terrible linking problem, because well....he is supposed to get 6 to 8 hours of our time a month and that really only leaves us with enough time to DO things, not research a lot.
So his rankings are not moving and we continue to do work and he continues to pay and whine about paying. He gets project updates from me and does not like what he's hearing. He calls to complain like a typical bad SEO client and gets the President's assistant. Apparently, I'm mean.